“Health”: They are committed to protecting patient rights and the secret of their information

On the International Consumer Protection Day, the Ministry of Health renewed its emphasis on protecting patients ’rights and enhancing the quality of services in an extension of the Ministry’s efforts to improve the experience of beneficiaries and ensure that they obtain comprehensive and integrated care according to the highest international standards, and the Ministry of Health concluded the agreement of service level with the Consumer Protection Association, with the aim of defining the rights and duties of consumer in the health sector periodically and clearly to enhance the quality of health services, and protect patient rights to ensure achievement The highest levels of satisfaction and benefit.

The Ministry also issued a “patient’s rights and responsibilities document”, which is a comprehensive reference that defines the necessary frameworks to protect the rights of beneficiaries, which includes ensuring patients obtaining safe health care, preserving the confidentiality of their information, and their right to see the details of the treatment plans and active participation in medical decisions, and give them the right to submit observations and complaints without affecting the quality of health care they receive.

In support of these joint efforts, the Ministry of Health called for the “consumer guide”, which was issued by the Consumer Protection Association, which aims to set clear criteria that ensure that everyone obtains fair and advanced services, especially in the health sector, in a way that enhances patients’ awareness of their rights and contributes to improving their health experience.

The Ministry affirmed its continuation in developing the health sector by launching qualitative initiatives concerned with raising the efficiency of health services, ensuring their sustainability, improving patients ’experience and seeking to achieve the highest levels of satisfaction among beneficiaries, in a way that keeps pace with their aspirations and enhances confidence in the health system.